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Rizzi Presents Popular Program At International Glass Show

Mark J. Rizzi, owner of ACR Glass in Allaince, presented a seminar on corrosion procedures and proper windshield installation at the IGA's National Independents' Days Convention and Glass Show on April 5 in Orlando, Fla. Other presenters at the meeting included other glass shop owners, researchers, consultants, and representatives reporting on progress by various national committees working on topics such as safety standards. Rizzi drew more attendees to his presentation at the IGA's meeting than any other procedural presentation.

Rizzi has been an active supporter of and contributor to the American National Standard Institutes (ANSI) Auto Glass Replacement Safety Standards (AGRSS), intended to set a benchmark for proper auto glass installation practices and procedures nationwide. Rizzi said, "When auto glass technicians follow these standards, to which dozens of auto glass specialists contributed, they will improve safety and quality for consumers." According to Tim Smale, Independent Glass Association CEO, Mark Rizzi is "one of the most informed and energetic independent glass shop owners in America. Mark has demonstrated a willingness to help fellow independents and especially consumers to obtain safe glass work at reasonable prices."

Recognizing Rizzi's research into procedures to deal with and mitigate corrosion caused by poor after-the-factory auto glass installations, their safety implications, and his national service, the IGA recognized him at the 2001 annual convention in Memphis as "a point of light," one of six recognized as leading independent glass shop owners in the U.S. At this year's convention, Rizzi was presented with the IGA Special Achievement Award for his outstanding contribution to the betterment of auto glass retailers nationwide.

Working first with a national manufacturer of windshield adhesives used in vehicle manufacturing, he began researching and testing in 1995 for the best and safest repair methods and materials as proven by actual crash tests. His research soon expanded to include collision repair professionals' expertise from around the country and he has made his presentation to some of them as well.
ACR Glass, founded in 1987, is a full service glass business, handling all kinds of glass work, automotive, commercial and residential -- and counts many Nebraska Panhandle residents among its customers. One reason for ACR Glass' high standards on quality: "My customers are my friends and neighbors, not just customers," Rizzi said. "That's something I've been trying to teach others, the core values of small town living. It's really amazing to see those values take hold in larger cities when business owners get back to the old-fashioned basics of customer service. It's about quality and safety, not just the words, but actually returning consumers' vehicles with their safety systems restored to OEM specifications. We've compiled a huge photo database of poor installations that shows it just isn't an occasional incident here or there. That has to change, and the IGA is working towards that goal."

The IGA' mission is to unite the efforts, interests, and ideas of its members. It offers marketing, billing, warranty, and purchasing programs and promotes a high standard for consumer safety, quality, service, and fair trade principles. It encourages a healthy, competitive, and free market environment and the independence of each member. 


 Mark Rizzi Honored at IGA Convention  

 At the IGA Independents' Days awards banquet Friday, April 5, 2002, Carolyn and Phil Rack, managing editor and publisher, respectively, of Beyond Parts & Equipment were honored with the Carl W. Jolliff Leadership Award "For outstanding leadership in the glass industry." In introducing the winners of this annual award, which recognizes leadership from people outside the glass industry, our 12 years of service to the collision repair industry were also noted. The 2001 winner of this award was Ray Asbury of Equalizer.

We began serving the glass industry more than five years ago when we 
realized that the two industries had common problems, such as arbitrary price controls (glass networks) and audit or review firms (collision) that reduced or eliminated line items to suit insurers' wishes. Neither network nor audit firm personnel ever saw a vehicle, so their cuts couldn't take into account the true cost of repairing a damaged vehicle.

Glass professionals have had to deal with networks for several years. Collision repair readers have the advantage of learning from glass professionals' experience in dealing with PPG's ProStars program (the collision counterpart is CertifiedFirst) and networks' steering and control of pricing (the collision counterpart: LYNX's new auto claims handling plan, including first notice of loss).

In addition, Mark Rizzi, owner of ACR Glass (Alliance, Nebraska) and a columnist for BP&E, was awarded the IGA's first Special Achievement Award in recognition of his exceptional research skills and his sharing of findings with the IGA. For nearly 10 years, Rizzi has been researching and developing procedures to treat rust in pinchwelds, which is present in far too many vehicles that have previously had a windshield replaced. Rizzi presented a seminar on this topic at the 2001 Independents' Days.

In 2002 he presented a similar seminar, updated and accompanied by selections from the more than 850 detailed photographs he has taken of vehicles that have come into his shop with various degrees of rust in the pinchweld. His photos of most vehicles include several "before," during repairs, and "after" repair.

According to Rizzi, 7 of every 10 vehicles with previous windshield replacements, have elements of an improper installation. Many of these have corrosion. This is despite Alliance's very dry climate. He recalls only one vehicle that had the original windshield in it, and that was minute.

Rizzi accepts no payment for his services to IGA. "What I do is just part of being a responsible association member. Helping to raise the bar of quality is something that benefits consumers everywhere."

We are honored, we thank the IGA, and we look forward to many more years of service to our readers.

Beyond Parts & Equipment